1. Which of the following products and services are you using?:

2. How satisfied are you with the performance of our equipment?

3. Is the manual and documentation included with the equipment enough and understandable?

In negative case, please explain further

4. Is there any kind of information/documentation that you would had liked to receive it and was not received?

in affirmative case, please explain further

5. Have the equipment provided cover your expectations?

6. Please classify your satisfaction level from 1 to 10 (1 very unsatisfied, 10 very satisfied) about the equipment provided

7. Are you satisfied with the treatment received by the contact person at Satlink? Kindly explain further

8. Are you satisfied with the delivery lead time?

9. Please provide us with any additional comments or suggestions to help us to improve our service and customer relation:

 


TECHNICAL SUPPORT (please kindly answer below questions)


1. Are you satisfied with the technical support received?

2. How satisfied are you with the support received by telephone?

3. Do you find the response time adequate from our support team?

4. The answer or solution to your requests, have been solved properly and in a reasonable time frame?

5. Are you satisfied with the repair time and delivery time?

6. Please classify your satisfaction level from 1 to 10 (1 very unsatisfied, 10 very satisfied) about Satlink technical support.

7. Please provide us with any additional comments or suggestions to help us to improve our service and customer relation:

 


INSTALLATION SERVICE (please kindly answer below questions)


1. How satisfied are you with the installation of our equipment?

2. Have Satlink Technical team kept the appointments schedule for support and trouble shouting and had good communication with possible reschedule?

In negative case, please explain further

3. During the installation, has our personal had a professional behavior? Were you treated adequately?

In negative case, please explain further

4. Did our technicians answer all your questions and resolved the issue?

5. After installation, have you had the necessary technical support to handle and use the installed equipment in case of any doubts? Did they provide you with the necessary training?

In negative case, please explain further

6. Regarding the installed equipment, is there any type of documentation that you would have liked to receive and did not receive?

In negative case, please explain further

7. Please rate the quality of the installation work from 1 to 10 (1 very dissatisfied, 10 very satisfied).

8. Please provide us with any additional comments or suggestions to help us to improve our service and customer relation.

Data protection: Your personal data will be included in a record of processing activities responsibility of Satlink, with the purpose of manage our relationship and evaluate your satisfaction with our products and services. You can exercise your rights at info@satlink.es. You can obtain more information about the treatment of your personal data at www.satlink.es/en/privacy-policy/.

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